In this Master B2B report, you’ll learn how innovative companies are continuing to build their digital maturity across their digital tools, team culture, data & insights, and customer experience.
What’s the correct balance between sticking to your digital strategy and changing based on factors you can’t control? And can we learn anything from the way Amazon thinks about strategy?
What’s the correct balance between sticking to your digital strategy and changing based on factors you can’t control? And can we learn anything from the way Amazon thinks about strategy?
What’s the correct balance between sticking to your digital strategy and changing based on factors you can’t control? And can we learn anything from the way Amazon thinks about strategy?
Master B2B’s Brian Beck and VTEX’s Michael von Bodungen spoke with Rama Theekshidar, the Chief Digital Officer at US Electrical Services, Inc, about creating a world class digital experience at a traditional enterprise distributor.
What’s the correct balance between sticking to your digital strategy and changing based on factors you can’t control? And can we learn anything from the way Amazon thinks about strategy?
What’s the correct balance between sticking to your digital strategy and changing based on factors you can’t control? And can we learn anything from the way Amazon thinks about strategy?
What’s the correct balance between sticking to your digital strategy and changing based on factors you can’t control? And can we learn anything from the way Amazon thinks about strategy?
In a slightly terrifying, slightly fascinating window into the future, we hear a conversation Andy has with Hume, a human-voiced chatbot that understands whether you’re sad, happy, annoyed or whatever and responds accordingly.
When we asked executives recently where customer experience should live in the organization, answers were all over the map. In this episode we discuss where we think customer experience SHOULD live in an org and why.