Riccardo Caruso
With 20+ years’ experience in B2B eCommerce, marketing and commercial strategies, Riccardo has driven $4B+ in online transactions and merchandising. Riccardo has a detailed understanding of how to drive sales and productivity across sales, marketing, support, and supply chain. He has an in-depth knowledge of the complexities of purchasing in B2B, how to leverage DTC tactics and design to maximize conversions, customer loyalty and lifetime value.
Areas of Expertise for Master B2B Nexus Members:
- Executive Leadership & Strategy in eCommerce, Customer Support, Marketing and Commercial
- Business & Financial Management: budgeting, forecasting, org structuring, CapEx modeling.
- Product ownership in digital platforms and solutions: digital operations, prioritization, sprint planning, automation, digital transformation
- Customer satisfaction measurement and benchmarking, user research, VOC, UX design
Technology & AI Integration: tech stack selection, RFPs and vendor selection, platform selection, AI integration.